SHIPPING POLICY

HOW DOES DELIVERY WORK? ✔︎

You’ve placed an order, the sun is shining, and an angelic choir is singing in the background knowing your fragrance is on its way - now what?

Once an order is placed, our team will carefully craft your perfume in our workshop in Kent and then pack it with love and care. Please allow up to 72 hours for our team to prepare and dispatch your order.

DO YOU HAVE A RETURNS POLICY? ✔︎

Sorry, we know this is boring legal mumbo-jumbo, but take a minute to read our return policy.

We offer free returns for 30 days from the date of delivery/receipt of the order. However, not all items are eligible. Any exclusions will be noted on product pages and/or at checkout. To be eligible for a return:

• Item(s) must be initiated for return and posted within 30 days of the delivery/receipt of the order.
• Item(s) must be in the original packaging, which must be in original condition.

You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess its condition.

HOW DO I TRACK MY ORDER?

You will receive your tracking number by email within 2 days after your order has been dispatched.

We use Royal Mail and APC Overnight for most of our deliveries within the UK. Please note that if you are located outside of mainland UK, including but not limited to the Channel Islands, your country may expect you to pay the duty fees required to import goods - a fee that might be applied upon delivery by your country's government.

You can expect your parcel within 2-8 business days in mainland UK. When we ship the order, you will receive a confirmation email with a tracking number. Please don't worry if there are no scan events within the first 24 hours - the system can take a day or so to update.

If you have any issues tracking your parcel, please email [email protected]

HOW DO I CHANGE OR CANCEL MY ORDER?

If you need to cancel or make any changes to your order, please email [email protected] within 2 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER', and our team will get back to you shortly.

I DIDN'T RECEIVE A CONFIRMATION EMAIL?

Please make sure you check all folders in your inbox, including the junk and spam folders. If you still cannot find your confirmation email, please email [email protected] to ensure you provided the correct email during checkout.

WHAT IF I MADE A MISTAKE IN MY SHIPPING ADDRESS?

If you have made a mistake in your shipping address, please email [email protected] within 2 hours of placing your order. Use the subject line 'CHANGE OF ADDRESS' and provide your full name, order number, and corrected shipping address.

If you provided an incorrect shipping address and do not contact us to change it before the order is dispatched, resulting in the order being delivered to the wrong address, we cannot be held responsible for this error, and you will not be eligible for a refund. To prevent such situations, after placing an order, you will receive a confirmation email containing your address details. You are obliged to verify this information.

DELIVERY DISCLAIMER

(a) Delivery charges and timescales will vary depending on the delivery address and the delivery method you select when you submit an order to us. Please read paragraph 16 about what happens if there is an event outside our control that results in a delay in delivery or failure to deliver the product. We will contact you with a revised estimated delivery date if there is an event outside our control.

(b) We will use our best efforts to send you your products no later than 30 days following the date of your order confirmation email. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.

(c) Delivery will be completed when we deliver the products to the address you gave us.

(d) If no one is available at your address to take delivery and it is not possible to leave the products securely at the premises, you will be left a note informing you that delivery has been attempted and that products have been returned to our courier’s premises. In such a case, please contact our courier to rearrange delivery.

(e) If after a failed delivery, you do not rearrange delivery or collect the products from the delivery depot notified to you, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we may end the contract and will refund you the money you have already paid for the order but reserve the right to deduct from the refund a reasonable sum as compensation for any costs we have incurred as a result.

(f) We are responsible for the products until they are delivered to you. You are responsible for the products on delivery and will own the products once we have received your payment in full.

(g) You should check all products you receive against your order as soon as possible. If you discover that the products are damaged or incorrectly described after delivery, it is advisable to inform us as soon as possible as your legal rights as a consumer vary depending on the time period.

(h) Complimentary standard delivery will be applied to all UK orders over £60. If an order is below £60, a standard shipping fee of £9.90 will be charged.