✔︎ You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Fragrance is on its way - now what?
How does delivery work?
Once an order is placed, our team will carefully craft your perfume in our workshop in Kent and then pack it with hugs and love, so please allow up to 72 hours for our team to make and send your order.
Do you have a returns policy?
✔︎ Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy.
We offer free returns for 30 days from the date of delivery/receiving of order. However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
How do I track my order?
You will receive your tracking number by email 2 days after your order has been dispatched.
We use Royal Mail and APC Overnight for most of our deliveries within the UK. Please do note that if you are located outside of mainland UK including but not limited to the Channel Islands, your country may expect you to pay the duty fees required to import goods into your country - a fee that might be placed on delivery by your country's government.
You can expect your parcel within 2-8 business days in mainland UK. When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If you have any issues tracking your parcel please email email@example.com
How do I change or cancel my order?
If you need to cancel or make any changes to your order please email firstname.lastname@example.org within 2 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly.
I didn't receive a confirmation email?
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email email@example.com to ensure you provided the correct email during checkout.
What if I made a mistake in my shipping address?
If you have made a mistake in your shipping address please email firstname.lastname@example.org within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.
(a) Delivery charges and timescales will vary depending on the delivery address and the delivery method you select when you submit an order to us. Please read paragraph 16 about what happens if there is an event outside our control that results in a delay in delivery or failure to deliver the product. We will contact you with a revised estimated delivery date if there is an event outside our control.
(b) We will use our best efforts to send you your products no later than 30 days following the date of your order confirmation email. If we are unable to meet the estimated delivery date we will contact you with a revised estimated delivery date.
(c) Delivery will be completed when we deliver the products to the address you gave us.
(d) If no one is available at your address to take delivery and it is not possible to leave the products securely at the premises, you will be left a note informing you that delivery has been attempted and that products have been returned to our courier’s premises, in which case, please contact our courier to rearrange delivery.
(e) If after a failed delivery, you do not re-arrange delivery or collect the products from the delivery depot notified to you we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order but reserve the right to deduct from the refund a reasonable sum as compensation for any costs we have incurred as a result.
(f) We are responsible for the products until the point they are delivered to you. You are responsible for the products on delivery and will own the products once we have received your order payment in full.
(g) You should check all products you receive against your order as soon as possible. If you discover that the products are damaged or incorrectly described after delivery, it is advisable to tell us as soon as possible as your legal rights as a consumer vary depending on the time period.
(h) Complimentary standard delivery will be applied to all UK orders over £60. If an order is below £60 then a standard shipping fee of £9.90 will be charged.